Frequently Asked Questions

We offer two plans to suit different needs:

Basic — £99/month + £200 setup: A conversational AI assistant on your website that handles enquiries and captures leads to your dashboard. Custom-trained on your business, available 24/7.

Pro — £299/month + £500 setup: Everything in Basic, plus multi-channel support (Instagram, Facebook, WhatsApp, email), Lead OS with intelligent lead qualification, booking automation with Calendly integration, lead email notifications, and a personalised client dashboard.

Built-to-order automations, workflow builds, and custom integrations are quoted based on scope. No hidden fees and no long-term contracts. See full pricing.

Your AI assistant can go live in as little as 48 hours. For added integrations such as Instagram, Facebook, or WhatsApp, it may take a little longer as permissions need to be granted on the platform side — typically 1–2 weeks to fully integrate.

On the Basic plan, your AI assistant lives on your website as an embedded chat widget. On Pro, it extends to Instagram DMs, Facebook Messenger, WhatsApp, and email — all managed from a single dashboard. Every conversation, regardless of channel, feeds into the same lead pipeline so nothing slips through the cracks.

Yes. On the Pro plan, the AI assistant connects directly to your Calendly calendar. It checks your real-time availability, offers time slots in conversation, and books appointments — all without you lifting a finger. It also handles cancellations and rescheduling. Support for additional booking platforms like Cliniko, Fresha, and Pabau is on the roadmap.

Yes. Every client gets access to a personalised dashboard where you can view all conversations across every channel, see captured leads with their contact details, and filter by channel or status. On the Pro plan you also get booking event logs and email notifications whenever a new lead comes in — so you never miss an opportunity.

Absolutely. Your data is stored securely in an isolated database with role-based access controls. AI inference runs through EU-based infrastructure, and all API endpoints are protected with authentication, rate limiting, and webhook signature verification. Each client's data is completely separated — we never share it, sell it, or use it for anything other than powering your assistant.

Yes. Out of the box we integrate with Calendly for booking automation, Instagram, Facebook, and WhatsApp for messaging, and email for lead notifications. For anything else — your CRM, clinic management software, spreadsheets, or other tools — we build custom integrations as part of our Built-to-Order tier. During our discovery call, we'll map out exactly what connects where.

Most chatbots are scripted — they follow rigid decision trees and break the moment someone goes off-script. Our assistants are powered by real AI. They understand natural language, hold genuine conversations, remember context, and handle unexpected questions gracefully. Beyond just chatting, they actively qualify leads, book appointments, work across multiple channels, and give your team structured briefs instead of raw transcripts. Try the demo on our homepage and see for yourself.

Yes — that's the whole point. Every assistant is custom-trained on your business: your services, pricing, FAQs, tone of voice, and brand personality. It's not a generic bot with your logo slapped on. It genuinely knows your business and represents it the way you would.

We don't disappear after deployment. Every plan includes ongoing support, and we monitor your assistant to catch issues before they become problems. If something does go wrong, we'll fix it — fast. We stand behind our work.

We stand behind our work. If we don't deliver the agreed-upon results, we'll revise and refine until we do — at no extra cost. No long-term contracts means you're never locked in. We'd rather over-deliver than under-promise.